Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Health Mastery Ltd.

2. If you have purchased a physical item through our shop - to be eligible for a return, your item must be unopened and unused and in the same condition that you received it, and it must be in the original packaging. 

3. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.

5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

6. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. 

7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

8. If you change your mind and wish to obtain a refund for a coaching plan or service (i.e Essential Plan, Mentor Plan and Master Plan). Please contact us within 14 days of your first purchase for further information about how this can be done.

9. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

10. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

What our customers say

I can’t thank Suzanne enough for all the help and support she has given to me on my weight loss journey.
When I met Suzanne it felt like such a huge mountain to climb and I was very emotional about how unhealthy I felt and
how much weight I had to lose. Nothing seemed to be working for me.
Suzanne helped set out goals and a clear plan for me to
follow. Her enthusiasm and faith in me spurred me on and when I started seeing results and changes in myself I just wanted to keep it up. Thank you so much!

Steph

Oscar is perceptive, wise, compassionate, and honest. I really appreciate the ways he has helped me to unleash my better self and the power within. Thank you once again Oscar for facilitating my breakthrough.

Otilia Amzar

I have so enjoyed working with Suzanne over the past 6 months and feel that the experience has really helped me to get back on track with my healthy food intake.
Reminding me about the benefits of high protein and high fibre has been an absolute game changer with my body and with my daily life, as I feel I have far more energy and I’m more focused on tasks.
It’s also really reassuring to have somebody that you know is your wing woman and wants the very best for you and she is just as excited as you are to see good results.
I have gained muscle and lost inches of visceral fat around my waist line, which is so important at my age, and I keep as healthy as possible because I want to be there to see my granddaughters grow up and flourish!

Lisa-Ann Dickenson

Oscar has an inspirational character and the ability to change the energy of a whole room... He has given me a lot of tools to put in place to improve my life and my experience. His energy levels are through the roof and he knows how to pass that onto his audience.

Toni Leach, owner at Toni Leach Fitness

Oscar is an extraordinary personal development coach. He has a broad knowledge of what makes people actually do what they do and he is also knowledgeable about why people don’t do the things which they say that they truly wan,t but for some reason don’t do. Oscar is a master at making you confront yourself and he turns a microscope on  making you discover what prevents you from reaching your  personal  benchmarks. I have been working with him for quite a while now and I have seen a marked improvement and made real progress in fulfilling my goals

Gary C. Angiuli Managing Partner, Angiuli & Gentile, LLP

I worked with Oscar for about three years and found him to be one of the most genuinely motivational and inspiration people I’ve had the pleasure of meeting. Oscar ran a number of training sessions in our Company; some needed to develop their skills, some needed to acquire skills and some had become weary of their day to day lives, losing confidence in their ability. Oscar re-woke what was great about them, gave them back that lost confidence and inspired them to be the best they could be or wanted to be.

David Atkinson, Area Manager

Oscar & Suzanne are just amazing. Suzanne has been helping me with my diet for 5 months now. Following Suzanne's advice I now have much more energy and also have considerabley more strength. 

I find the weekly 1 hour group zoom coaching keeps me on track which also includes Oscar input. He helps explain how I can change my behaviours and thinking to achieve my goals. I am having some extra help from Oscar on his life coaching which is transformative, thank you guys. 

My journey is just starting and it's so exiting! I couldn't recommend them both enough.

Grainger Jones, Cleobury Mortimer