Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by Health Mastery Ltd. Where these terms and conditions use terms such as "we", "us" and "our" they refer to XXX. 

2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.

GENERAL CONDITIONS

5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 

ONLINE STORE TERMS

9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

14. Your order will only be accepted by us once your goods have been dispatched.

MODIFICATIONS TO OUR SERVICE AND PRICING

15. Prices for items are subject to change without notice. 

16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 

DELIVERY

18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

19. Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday. 

ORDER CANCELLATION

20. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

21. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

22. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund.

LIABILITY AND INDEMNITY

23. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

24. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

25. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

26. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

GENERAL

27. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

28. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.

What our customers say

I can’t thank Suzanne enough for all the help and support she has given to me on my weight loss journey.
When I met Suzanne it felt like such a huge mountain to climb and I was very emotional about how unhealthy I felt and
how much weight I had to lose. Nothing seemed to be working for me.
Suzanne helped set out goals and a clear plan for me to
follow. Her enthusiasm and faith in me spurred me on and when I started seeing results and changes in myself I just wanted to keep it up. Thank you so much!

Steph

Oscar is perceptive, wise, compassionate, and honest. I really appreciate the ways he has helped me to unleash my better self and the power within. Thank you once again Oscar for facilitating my breakthrough.

Otilia Amzar

I have so enjoyed working with Suzanne over the past 6 months and feel that the experience has really helped me to get back on track with my healthy food intake.
Reminding me about the benefits of high protein and high fibre has been an absolute game changer with my body and with my daily life, as I feel I have far more energy and I’m more focused on tasks.
It’s also really reassuring to have somebody that you know is your wing woman and wants the very best for you and she is just as excited as you are to see good results.
I have gained muscle and lost inches of visceral fat around my waist line, which is so important at my age, and I keep as healthy as possible because I want to be there to see my granddaughters grow up and flourish!

Lisa-Ann Dickenson

Oscar has an inspirational character and the ability to change the energy of a whole room... He has given me a lot of tools to put in place to improve my life and my experience. His energy levels are through the roof and he knows how to pass that onto his audience.

Toni Leach, owner at Toni Leach Fitness

Oscar is an extraordinary personal development coach. He has a broad knowledge of what makes people actually do what they do and he is also knowledgeable about why people don’t do the things which they say that they truly wan,t but for some reason don’t do. Oscar is a master at making you confront yourself and he turns a microscope on  making you discover what prevents you from reaching your  personal  benchmarks. I have been working with him for quite a while now and I have seen a marked improvement and made real progress in fulfilling my goals

Gary C. Angiuli Managing Partner, Angiuli & Gentile, LLP

I worked with Oscar for about three years and found him to be one of the most genuinely motivational and inspiration people I’ve had the pleasure of meeting. Oscar ran a number of training sessions in our Company; some needed to develop their skills, some needed to acquire skills and some had become weary of their day to day lives, losing confidence in their ability. Oscar re-woke what was great about them, gave them back that lost confidence and inspired them to be the best they could be or wanted to be.

David Atkinson, Area Manager

Oscar & Suzanne are just amazing. Suzanne has been helping me with my diet for 5 months now. Following Suzanne's advice I now have much more energy and also have considerabley more strength. 

I find the weekly 1 hour group zoom coaching keeps me on track which also includes Oscar input. He helps explain how I can change my behaviours and thinking to achieve my goals. I am having some extra help from Oscar on his life coaching which is transformative, thank you guys. 

My journey is just starting and it's so exiting! I couldn't recommend them both enough.

Grainger Jones, Cleobury Mortimer